Refund and Cancellation Policy

1. Cancelling

You can cancel your subscription at any time from the client area, or by asking us. Cancellation takes effect at the end of the period you have already paid for, and you keep full access until then. We do not charge a cancellation fee and we do not require notice.

2. What happens to your installation

Nothing. Your copy of Recurnix keeps running after cancellation. You stop receiving new versions and support, and your admin panel will show that the licence is inactive, but the software does not stop working. This is guaranteed by the Licence Agreement.

3. Refunds

If Recurnix is not right for you, contact us within 14 days of your first payment and we will refund it in full. You do not need to give a reason.

For later months, we refund where we have got something wrong: a defect we cannot fix in reasonable time, a charge taken in error, or a duplicate payment. Because the price is nine dollars a month we will not argue with a reasonable request.

4. When we will not refund

• Where the subscription has been used to obtain releases and the request appears designed to acquire the software without paying for it.
• Where a licence has been terminated for breach of the Acceptable Use Policy.
• Charges older than the current and immediately preceding billing period, unless the law where you live says otherwise.

5. Your statutory rights

If you are a consumer you may have a statutory right to cancel a distance contract for digital content. Nothing in this policy reduces that right. Where our policy is more generous than the law requires, our policy applies.

6. How to ask

Open a ticket from the client area, or use the contact form and tell us the email on the account and which payment you mean. We aim to answer within one working day and to process an approved refund within five.

Refunds go back to the original payment method. How quickly they appear depends on your bank or card issuer, not on us.

7. Price changes

If we raise the price we will tell you first, and the new price will only apply from your next billing period. If you do not want to continue at the new price, cancel before it takes effect and you will not be charged it.