Already a customer?
Open a ticket from your client area instead. It arrives attached to your account, so we can see your licence and services without asking you to repeat yourself.
Contact
Talk to a person
Questions before buying, or something not working. Either way it reaches someone who can actually answer.
Prefer email?
Write to hello@recurnix.com and it lands in the same place.
Checking status first?
The changelog lists every release and what changed in it, including the things that went wrong.